For additional information call: 1 (585) 786-6275

Cultural Competency & Health Literacy

As communities change across the country, this training focuses on enhancing patient-centered care and improving the delivery of culturally appropriate healthcare services.

Objectives of Training:

  • Define and understand the basic principles of culture, cultural awareness, and stereotyping
  • Understand the importance of, and tools for, assessing self-awareness
  • Identify cultural competency and information gathering tools
  • Understand the cultural implications on healthcare and health disparities
  • Develop cross-cultural communication skills, identify communication barriers, and understand Language Assistant Services
  • Define Health Literacy, how to assess health literacy skills, and strategies to address them

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